Shipping and returns

Shipping Information

At Hivefy, we strive to deliver your products in a timely and reliable manner. Here’s an overview of our shipping policies:

  • Processing Time: All orders are processed within 2-3 business days.
  • Domestic Shipping:Free standard shipping on all orders within India
  • International Shipping:We offer international shipping at a flat rate. Delivery times may vary depending on the destination.
  • Shipping Confirmation: : You will receive a confirmation email with a tracking number once your order has shipped.
  • Shipping Delays: Please note that delivery times may be affected by carrier delays beyond our control.

Returns & Exchanges

At Hivefy, we maintain strict quality control standards to ensure you receive the best products. Please read our return and refund policy carefully before making a purchase.

All Sales Are Final We do not accept returns, exchanges, or process refunds once a sale is completed, except in the case of a verified manufacturing defect.

Manufacturing Defects & Refund Eligibility

  • Refunds or replacements are strictly limited to products delivered with a manufacturing defect.

  • Mandatory Unboxing Video: To be eligible for a refund or replacement, you must record a clear, continuous, and unedited unboxing video when opening your package. The video must clearly show the original packaging being opened and the defect on the product.

  • We cannot process any refund or replacement claims without a proper unboxing video.

How to Report a Defect

  • If you receive a defective item, please contact us at hivefy.in@gmail.com within 48 hours of delivery.

  • Include your order number, a brief description of the defect, and attach the mandatory unboxing video.

Refund Process (For Defective Items Only)

  • Once our team reviews and approves your unboxing video and defect claim, we will initiate the refund process.

  • Approved refunds will be credited back to your original payment method within 5-7 business days.